We are hiring: Customer Service Advisor

About us

James Hare is a well-established (1865), family-run company based in Leeds city centre and is Britain’s leading silk specialist. It is still owned and run by the Hare family, producing luxury textiles for the demanding world of fashion and interiors. Firm favourites with leading designers and decorators, James Hare luxurious fabrics are famous worldwide.

Customer Service Advisor Full time. 37.5 hours per week. 

Leeds City Centre

Role Overview:

We are looking for a detail-oriented and proactive Customer Service Advisor to join our team. You will play a key role in providing outstanding customer service in line with company standards and procedures, supporting the day-to-day operations of the Customer Service Manager. 

Key Responsibilities:

• Deliver excellent customer service in accordance with company service standards.
• Process daily customer orders accurately and efficiently via telephone and email. 
• Respond to customer enquiries, resolve complaints, and follow up on issues or irregularities. 
• Communicate effectively with internal departments to ensure timely resolution of customer-related matters. 
• Provide accurate product and service information to customers. 
• Offer informed advice on fabric suitability and suggest alternatives where specific items are unavailable. 
• Support other departments as needed to maintain smooth business operations. 
• Set up and maintain new customer accounts with attention to detail and data accuracy. 

Knowledge, Skills & Experience

The successful candidate will:

• Hold GCSE qualifications (or equivalent) in Maths and English.
• Be PC literate with a working knowledge of standard office software. 
• Demostrate the ability to work effectively both independently and as part of a team. 
• Have excellent verbal and written communication skills, including a professional telephone manner. 
• Be hardworking, reliable and diligent in all tasks. 
• Remain calm, patient and solution-focused when dealing with customer queries or complaints. 
• You should be switched on and dynamic in nature, approachable and organised. 

Benefits

• Holiday allowance of 33 days, including bank holidays (increases in line with service), Pro Rata.
• Summer hours offered between 1st June and 31st August.
• City centre location within walking distance from shops, cinemas, and restaurants.
• Railway station within 5 minutes walking distance.
• Complimentary gym passes.
• Discount at local coffee shop.
• Staff product discount.

Schedule:

• Monday to Friday
• Work Location: In person

How to apply:

• Please submit your CV and a brief cover letter outlining your relevant experience to careers@james-hare.com