We are hiring!

CUSTOMER SERVICES ADVISOR

About us

James Hare is a well-established (1865), family-run company based in Leeds city centre and is Britain’s leading silk specialist. It is still owned and run by the Hare family, producing luxury textiles for the demanding world of fashion and interiors. Firm favourites with leading designers and decorators, James Hare luxurious fabrics are famous worldwide.

As a Customer Services Advisor you will be responsible for delivering excellent customer service to the customer base. You will work with a highly motivated and focused team

The role’s responsibilities are;

• Give excellent customer service in line with expected service levels.
• Processing of daily orders and dealing with customers via telephone and email.
• Controlling input and handling customer queries and complaints, issues and operational irregularities with follow up.
• Communicate with other departments ensuring all issues are dealt with effectively.
• Giving customers information about products and services.
• Give advice to customers on fabrics and offer alternatives if fabrics are unavailable.
• Assist in other departments if required.
• Setting up new customer accounts.

The post holder must:

• Be educated in Math’s and English to GCSE level.
• Be PC literate.
• Possess the ability to work as a team and independently.
• Have good oral and written communication skills, with a good telephone manner.
• Be hard working and diligent.
• Deal with customers calmly and efficiently.
  
  

Benefits

• Holiday allowance of 25 days plus bank holidays (increases in line with service)
• Summer hours offered between 1^st June and 31^st August.
• City centre location within walking distance from shops, cinemas and restaurants.
• Railway station within 5 minutes walking distance.
• Discretionary bonus scheme
• Vibrant working environment
• Complimentary gym passes
• Discount at local coffee shop
• Staff product discount

Job type:

• Full time, permanent.
• Hours: Monday – Friday 9am – 5 pm

Salary

• Up to £24,000 pa

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location:

• Office

Please send you CV to career@james-hare.com