We are hiring: Senior Sales Co-ordinator

About us

James Hare is a well-established (1865), family-run company based in Leeds city centre and is Britain’s leading silk specialist. It is still owned and run by the Hare family, producing luxury textiles for the demanding world of fashion and interiors. Firm favourites with leading designers and decorators, James Hare luxurious fabrics are famous worldwide.

SENIOR SALES COORDINATOR

Full time

Leeds City Centre - Office Based

Department: Sales

Reports to: Head of Sales

Direct reports: 1 in house Sales Coordinator

Role Overview:

The Senior Sales Coordinator is the operational nerve centre of the global sales team. Acting as the Head of Sales’ right hand, this person ensures that the department runs with precision, pace, and discipline.

They manage the systems, reporting, and rhythms that keep the salesforce - comprising two in-house team members, six UK agents, twenty-six US road reps, and twenty-three European agents - focused, informed, and accountable.

With a deep understanding of sales processes and data integrity, the Senior Sales Coordinator drives adoption of best-in-class systems and workflows that make the team more effective, motivated, and commercially sharp.

Key Responsibilities:

Leadership and Coordination

• Lead and develop a team of in-house sales coordinators; set priorities, allocate workloads, and monitor outcomes.
• Organise and run the daily in-house huddle, ensuring the team is aligned on key orders, priorities, and time-sensitive actions.
• Set and track individual and regional sales targets across the agent and rep network—proactively flag performance trends and take early corrective action.
• Own the weekly sales meeting: prepare the agenda, drive actions, and ensure follow-through.

Systems, Data and Reporting

• Serve as the architect and guardian of the CRM, ensuring all sales activity is accurate, up-to-date, and actionable.
• Continue leading the CRM data cleanse and migration into the new ERP system—managing data integrity and team training.
• Introduce new digital tools and processes to improve sales visibility, forecasting accuracy, and efficiency.
• Produce weekly and monthly performance reports for the Head of Sales and Managing Director, delivering insights—not just numbers.

Operational Excellence

• Oversee lead allocation and tracking, ensuring speed, fairness, and accountability across all incoming opportunities.
• Coordinate sample dispatches, quotes, and customer follow-ups, ensuring quick response and excellent service.
• Maintain the central record of agent and representative contracts, territories, and account responsibilities.
• Deliver a monthly agent newsletter or update, connecting the global team with new product ranges, top performance metrics, and key commercial updates.

Sales Culture and Communication

• Set the tone for professional communication across the network—ensuring agents and customers experience a consistent, polished, and responsive interface.
• Champion a culture of ownership, data discipline, and commercial awareness within the sales team.

Person Specification

• Commercial Systems Expert: Highly confident using CRM and data tools; proficient with Excel and reporting software. Experience with Salesforce, HubSpot, Zoho, or Freshsales preferred.
• Organised and Disciplined: Thrives on structure, deadlines, and clarity. Keeps multiple workstreams moving without losing precision.
• Confident Leader: Capable of guiding a small internal team and holding a large external network to account.
• Analytical and Insightful: Sees patterns in data and uses them to drive meaningful sales conversations.
• Professional Communicator: Clear, persuasive, and adaptable—comfortable dealing with senior management, sales agents, and customers alike.
• Change Champion: Excited by building better systems and bringing structure to fast-moving environments.
• Discreet and Trustworthy: Handles commercially sensitive information with care and integrity.

What Success Looks Like After Six Months

• The CRM and reporting systems are dependable, accurate, and embedded in team routines.
• Every agent and in-house team member understands their targets, knows their numbers, and acts on them.
• The monthly sales meeting run like clockwork—focused, productive, and data-driven.
• There is daily clarity on which orders must close and which customers must be contacted, driven by the morning huddle and strong data discipline.
• The Head of Sales and MD can access any performance metric or pipeline summary within 24 hours.
• New tools and processes are in place, visibly improving responsiveness, transparency, and morale within the sales team.

Benefits

• Holiday allowance of 33 days, including bank holidays (increases in line with service)
• Summer hours offered between 1st June and 31st August.
• Discretionary bonus scheme.
• City centre location within walking distance from shops, cinemas, and restaurants.
• Railway station within 5 minutes walking distance.
• Discount at local coffee shop.
• Staff product discount.

Schedule:

• Monday to Friday
• Work Location: In person

How to apply:

• Please submit your CV and a brief cover letter outlining your relevant experience to careers@james-hare.com